MOConnect

MOConnect is a secure, HIPAA-compliant electronic platform that currently offers a crisis response module, a bed management system, and a resource management tool. It is expected to include a referral management platform soon. These features are part of a collaborative effort involving the Missouri Department of Mental Health (DMH), the Missouri Behavioral Health Council (MBHC), and technology partner Chorus Innovations.

MOConnect Crisis Response: MOConnect operates the state’s integrated traffic control system, enabling local providers to efficiently manage incoming 988 crisis calls, texts, and chats. It also expedites access to care by dispatching mobile crisis response (MCR) teams to individuals in need. Missouri 988 contact centers and MCR providers will use MOConnect to coordinate efforts and quickly deploy MCR staff to resolve and de-escalate community crises.

988 Contact Centers use MOConnect to:

• Create new cases and input case details.
• Send referrals.
• Chat with crisis team members.
• Track assigned cases with real-time updates.
• Provide access to state behavioral health and social support resources. 

Mobile Crisis Responders (MCR) use MOConnect to:

• Track the status of mobile crisis responses.
• Record intervention outcomes.
• Help ensure the safety of staff in the field.
• Provide access to state behavioral health and social support resources.

MONavigator: The MOConnect Navigator Project is a joint effort between the Missouri Behavioral Health Council (MBHC) and the Missouri Department of Mental Health (DMH), forming part of the larger MOConnect initiative. Its goal is to assist individuals in locating and accessing services and resources throughout Missouri. www.mo-navigator.org

MOConnect Bed Registry (MOBeds): Launched in July 2025, MOBeds is a statewide system that tracks and reports bed availability across various facilities. It simplifies finding open beds in specific programs, aiding in timely placements and better resource management. Currently, 44 Comprehensive Substance Treatment and Rehabilitation (CSTAR) facilities use MOBeds to update their residential bed counts, with MBHC, DMH, and Chorus working to expand their programs within the platform.

Improving Data Collection and Reducing the Burden of Documentation: MBHC, DMH, and Chorus are collaborating with Netsmart to reduce the documentation burden for providers and to expand the range of services and resources available in MOConnect and MONavigator through the following projects:

• Data Warehouse Integration: Connecting the MBHC statewide data warehouse to MOConnect aims to minimize duplicate provider documentation and enhance data collection for quality analysis.
• Resource Navigator Integration: Chorus and FindHelp are collaborating to enhance the resources available on MONavigator. This partnership will transform MONavigator from a platform focused solely on Substance Use and Behavioral Health services into a comprehensive hub offering a wide range of service lines, establishing a true one-stop shop for the public.

For more information or questions about MOConnect, please contact Drew Burnett at dburnett@mobhc.org.